Gateway Health is the community heartbeat of Northeast Victoria and parts of Southern New South Wales to deliver vital health services to rural communities.
With a dedicated team of around 400 staff and a fleet of 70 vehicles, it provides home visits, appointments and client transportation for patients who need it.
We spoke to Mark Webb, Fleet Manager at Gateway health who speaks about the recent transition to Fleetwise.
It's a gamechanger in healthcare fleet management. Read how Gateway Health's cost effective Fleetwise Transition keeps it ready for every health service.
For years, Gateway Health used an established market competitor for the management of it's fleet vehicles. However, as it relies on government funding, the rising costs became hard to justify.
While in search for a cost-effective alternative, Fleetwise's transparent pricing model, based on a per-car structure, was a stark contrast to the unpredictable changes of the pervious system.
Fleetwise's versatile report format makes data sharing simple and easy, aligning perfectly with accounting demands of the healthcare services.
"When we send financial reports to our government agency, it's clear Fleetwise saves us money."
Mark acknowledged that even though nobody likes change, the transition could not be smoother.
"Any problems that I couldn't work out, I'd email them. The Fleetwise team was very responsive and let me know how to fix any issues.
Gateway Healthcare staff all transitioned over easily. Response time during implementation was impressive, too says Mark.
Fleetwise has quickly proved its worth in operational efficiencies. For starters, the clever booking system has streamlined day-today operations.
" It's far easier booking vehicles and checking them in and out. It saves our staff a lot of time. People can download the app on their phones or use the website - they can do everything remotely. "
To ensure fair utilisation of all fleet vehicles, Fleetwise's automatic allocation tool randomly assigns cars for each booking. This prevents over-reliance on specific vehicles and evenly spreads the load.
"Once they've chosen some details about their vehicles, a car is allocated and they receive an instant booking confirmation.
As a community health service, staff and patients need efficient and reliable transportation for visits and appointments. With Fleetwise, Gateway Health can ensure there are fewer disruptions.
"Fleetwise flags when each vehicles service is due - it pops up with a read warning. It's now easier to stay on top of maintenance and ensure our cars are always ready."
Transparent tracking capabilities are also beneficial for Gateway Health. Tracking each vehicles route in real-time can protect clients safety when ensuring staff fulfill their commitments efficiently as stated by Mark.
"To me, transparent tracking is the whole point of a fleet tracking software and Fleetwise does this well"
As Gateway Health continues to explore the full potential of Fleetwise, the software has already shown its adaptability and effectiveness in the dynamic landscape of community health services Gateway's story is a roadmap for organisations seeking efficiency, transparency and cost-effectiveness.
" With Fleetwise, Our vehicles are always ready, and so are our financial reports. It's been a game-changer".